Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Labor Time (LTR / LTS) Analyst supports the development and validation of standardized repair labor times by assembling complete, accurate digital packages for labor time studies. This role connects published service information, torque specifications, and parts catalog information to ensure each study is documented, review-ready, and traceable from setup through closeout. The Analyst works with engineering, technicians, and program stakeholders to help ensure labor time studies reflect approved repair procedures and are supported by well-organized source documentation. 

All functions performed by the Labor Time (LTR / LTS) Analyst are completed at the Engineering Garage located in Fountain Valley, CA. 

As a Labor Time (LTR / LTS) Analyst, you will be expected to succeed at the following tasks: 

• Assemble complete digital packages that support labor time studies (LTR / LTS). 

• Review published service information and identify all relevant task steps associated with the repair procedure under study. 

• Compile the applicable procedural steps into the study package in a clear, logical sequence, maintaining accurate references to the published source information. 

• Review published service information to identify and assemble all relevant torque specifications for the procedure. 

• Review published parts information, develop an accurate parts list, and add required parts to the cart in accordance with established processes. 

• Verify that the digital study package contains the required task steps, torque specifications, parts information, and supporting documentation before study execution or review. 

• Review completed labor time studies to confirm that all required steps were followed and that the study documentation is complete, accurate, and aligned with the applicable published information. 

• Identify missing, unclear, or inconsistent documentation and coordinate with appropriate stakeholders to resolve issues before study closeout. 

• Properly name, organize, store, and archive all related files in the designated systems in accordance with program document-control requirements. 

• Close out completed studies by confirming required records are retained, package status is updated, and deliverables are ready for downstream review or use. 

• Maintain detailed records of package contents, research performed, revisions, and study status to support traceability and efficient retrieval. 

• Manage multiple assignments and shifting priorities while meeting established quality and timing expectations. 

• Follow and promote high standards of safety, cleanliness, organization, and data confidentiality within the Engineering Garage environment. 

• Assist with additional tasks as requested by the supervisor. 

What we are looking for: 

• A candidate with a background in automotive repair, automotive service operations, or closely related technical work who understands the importance of following approved repair procedures. 

• Working knowledge of how to navigate and interpret automotive service manual information, including repair procedures, cautions, notes, specifications, and torque requirements. 

• Experience navigating electronic parts catalog information to identify applicable parts and build accurate parts lists. 

• Detail-oriented and methodical, with the ability to recognize when source documentation is incomplete, inconsistent, or not applicable to the procedure being studied. 

• Organized and dependable, with strong file-management habits and the ability to maintain accurate records across multiple studies. 

• Efficient and quality-driven, able to work at pace without compromising procedural accuracy or documentation quality. 

• Process-driven problem solver who can follow established workflows and escalate questions or discrepancies appropriately. 

• Collaborative communicator who can work effectively with technicians, engineering personnel, and program management. 

• Technically proficient, with the ability to learn and use new systems, databases, and document-management tools efficiently. 

Qualifications

• High school diploma or General Equivalency Diploma (GED) is required. 

• Automotive repair, dealership service, automotive technical training, or related experience is strongly preferred. 

• Proficiency with Microsoft Office 365, particularly Outlook, Word, Excel, and Teams; ability to create, review, organize, and maintain digital documentation. 

• Experience using automotive service information systems and electronic parts catalogs is preferred. 

• Strong written and oral communication skills. 

• Strong organizational skills, including time management, prioritization, scheduling, and attention to detail. 

• Ability to work independently while collaborating with multidisciplinary and multicultural teams. 

• Ability to work and function in an automotive shop environment. 

• Clean driving record and employment background. 

Competencies / Other skills: 

• Excellent analytical and problem-solving skills, with the ability to understand complex technical information and assess study requirements. 

• Strong data-entry, document-control, and digital file-management skills. 

• Ability to compare information across multiple sources and maintain accuracy in repetitive, detail-sensitive work. 

• Professional judgment and discretion when handling internal technical information and study materials. 

• Ability to work on defined objectives and follow established processes. 

• Travel requirement (infrequent) as needed. 

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $28 to $35 based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.