Job description
Poorly implemented IT strategies have a significant impact on businesses. From lackluster growth and financial losses to employee change fatigue, the risks are huge.
With enterprises ramping up AI adoption, many are failing to learn the lessons from previous change programs and are diving headlong into projects.
On this week's episode of the ITPro Podcast, Jane and Ross speak with Al Kingsley MBE, CEO of NetSupport, to explore how IT leaders can implement change, lead by example, and deliver successful transformation projects.
Highlights
“First and foremost, we need to make sure that we're not just making changes because, hey, we've just seen online that everyone's using AI now, so hey, we'll go that way. As opposed to, well, what are we trying to mitigate here? Is it about productivity and output? You know, and the data bit is, well, if we don't know how to robustly interrogate our data, and a bit like those who remember Donald Rumsfeld from the U.S. government, it's not the known knowns or the known unknowns; it's the unknown unknowns. You don't have the right questions to ask, you're not going to get the right answers, and the data is not going to help inform your decision-making.”
“We're seeing more and more agentic AI, AI that's running in parallel and running tasks, being adopted in organizations at pace. But the other thing to balance all that yin and yang with, I think, is the more we're adopting at-pace technology in our organization, it is increasing the value of the human bit. Whether it's the customer service, the engagement with people, the way we think differently, the way we're more creative, and so the real irony is that AI and digital are also amplifying the value of our most human aspects and skills too.”