Hardware Support Technician

Location :- Dallas, TX

PROFILE SUMMARY

1-3 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

ROLES & RESPONSIBILITIES

The roles and responsibilities of Hardware Support Technician are as follows:

• Provide hardware break fix support, typically by whole unit swap

• Manage spares provided on site

• Provide deskside support, as described

• Execute installations and changes

• Deliver an excellent level of customer service

• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.

• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

• Responsible for asset tagging and entering all incoming equipment into our asset management system

• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

TECHNICAL SKILLS & CERTIFICATIONS

Technical Skills

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Effective communication in English and local languages

Top Skills expectation :-

Skill Proficiency

(Top 5 Keywords or skills)

Years of Experience

Basic Knowledge

Medium

Expert

Windows

6+

yes

Hardware

5+

Yes

Service Now

5+

Yes

Apple Macs

2

Yes

Office 365

3

Yes

Adobe

3

Yes